AI plan terms and conditions

Last updated: 20 October 2026

These terms apply to the Missed Call Saver, AI Receptionist, AI Receptionist Pro and Full-Time AI Receptionist plans (each a "plan"). The supplier is Tyson Osborne trading as Osborne Digitals, ABN 26 384 573 254, Melbourne VIC ("we", "us"). Contact: [email protected]. "You" means the business that signs up. By paying at checkout or using a plan, you agree to these terms.

1. Plans and pricing

All prices are in Australian dollars. Osborne Digitals is not registered for GST, so no GST is charged. The setup fee covers building and configuring your AI receptionist. Setup fees are non-refundable once setup has started. AI Receptionist Pro includes Reviews Care.

2. Billing

• At checkout we charge your one-off setup fee and your monthly fee together.
• Your monthly fee then recurs, charged to the same card every month from your sign-up date.
• Payments are processed by Stripe. We don't see or store your full card details.
• Extra minutes, where they apply, are charged in arrears with your next monthly payment.
• If a payment fails, we'll let you know and Stripe will retry it. If it still isn't paid, we may suspend your plan until the account is up to date.

3. Term and cancellation

Plans run month to month. You can cancel at any time with 30 days' written notice (email is fine). Your service continues, and is billed, until the end of the notice period, then stops. We don't refund part months. We may end a plan with 30 days' written notice, or straight away if you seriously breach these terms.

4. Included minutes and extra minutes

Each plan includes the AI call minutes shown in the table each billing month. Unused minutes don't roll over. Minutes used beyond your allowance are charged at the extra-minute rate shown. On AI Receptionist Pro, the extra-minute rate is available on request and we'll confirm it in writing before it applies. Missed Call Saver is text only and doesn't include AI call minutes.

5. Included website (AI Receptionist Pro and Full-Time AI Receptionist)

• AI Receptionist Pro includes a Starter Website (valued at $495). Full-Time AI Receptionist includes a Business Website (valued at $850).
• The website becomes yours after 6 months of continuous paid service on that plan. "Yours" means we hand over the website's files, content and design (including the images and text we prepared for you), and you may keep using, hosting or changing them as you wish.
• If your plan ends before 6 months of continuous paid service, you pay the remaining website value pro rata: one sixth of the website value for each month remaining in the 6-month period. For example, if an AI Receptionist Pro plan ends after 2 paid months, 4 months remain, so you pay 4/6 of $495 ($330). Once that's paid, the website is yours as described above.
• Domain and hosting: your domain name and website hosting are included, and covered by your monthly fee, while your plan is active. Your domain is registered in your name, as with all our websites.
• If you cancel, hosting stops at the end of your notice period. You can then move the website and domain elsewhere (we hand them over once the 6-month or pro-rata condition above is met), or keep the website hosted on an Osborne Digitals care plan.

6. Your responsibilities

• Give us accurate, up-to-date information about your business (services, service area, hours, prices and anything your AI receptionist should or shouldn't say), and tell us when it changes.
• Set up call diverts on your phone using the codes we give you, and keep them switched on for the calls you want answered.
• Your phone carrier may charge for diverted calls. Those charges are between you and your carrier and are not included in your plan.

7. Phone numbers

Any phone number we provide for your AI receptionist stays with the service and remains ours, unless we agree otherwise in writing. When your plan ends, the number may be reassigned. Your own business number is always yours.

8. AI limitations

• Your AI receptionist is automated. It may mishear callers, misunderstand requests or make mistakes.
• It is not an emergency service. It can alert you and give general safety tips, but it can't send help. Anyone in danger should call triple zero (000).
• You remain responsible for confirming jobs, times and pricing with your customers.
• We don't guarantee any number of bookings, enquiries or amount of revenue.

9. Call recordings, transcripts and data

Calls answered by your AI receptionist are recorded and transcribed. Recordings and transcripts are stored by our voice AI provider, Retell AI. We use call recordings, transcripts, call details, messages and the business information you give us only to provide and improve your service. This data is stored and processed by third-party providers we use to run the service, such as voice AI, telephony, text message, hosting and payment providers. We handle personal information in line with our privacy policy. Where the law requires it, you are responsible for telling your callers that their call is answered by an AI and is recorded and transcribed.

10. Fair use and acceptable use

Plans are for normal use by a single business. You must not use the service for anything unlawful, misleading or abusive, for spam or unsolicited marketing, or to resell the service to others. We may suspend or end a plan that is being misused, or where usage is far beyond normal levels for that plan, after letting you know where practical.

11. Liability

To the extent permitted by law, our total liability to you in connection with a plan is limited to the fees you paid us for that plan in the 3 months before the claim arose, and we aren't liable for indirect or consequential loss, including lost jobs or profits. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law that can't lawfully be excluded.

12. Changes to prices or terms

We may change our prices or these terms by giving you at least 30 days' notice by email. If you don't agree with a change, you can cancel before it takes effect.

13. Governing law

These terms are governed by the laws of Victoria, Australia, and you and we submit to the courts of Victoria.

Questions about these terms? Email [email protected] or get in touch.